Added value applications

CTI bar

Allows for telephony control and interaction with the company’s CRM applications. Is adaptable to each company’s business rules; very convenient access through a small footprint on screen. Supports Java and .Net. technologies.

Wallboard

Is an application that shows the Contact Center’s most relevant statistics in real time, enabling multimedia blending. Obtains the information directly from Genesys’ central servers .

Dynamic Menus for Voice Portals

They enhance the flexibility of VoiceXML applications for GVP, with the capability to configure all the aspects of the IVR tree; add or remove functionalities based on date, time or holiday; change the order or the numbers of options; etc, always in a simple, dynamic way, thus facilitating the use of the Portal.

Load Balancer

A software solution designed for small or medium call centers, to balance and enhance the availability of web servers that use the Genesys solution (GVP, Genesys Desktop).

Among its benefits are greater flexibility, high availability and a very affordable cost vis-a-vis hardware-based solutions.

Integrations with data bases and CRM

These are customized developments to integrate the Genesys platform to the rest of the client’s systems, integrating every aspect of the business. The integration with existing systems means great cost savings for the client.